SMTP 214 Help Message vs 550 Mailbox Not Found
SMTP 214 (Help Message) is a 2xx Positive Completion response, while 550 (Mailbox Not Found) is a 5xx Permanent Negative response. 214 indicates that a help message response containing information about the server's supported commands or a specific command's usage. This is a human-readable reply to the HELP command. In contrast, 550 means that the requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
Mô tả
A help message response containing information about the server's supported commands or a specific command's usage. This is a human-readable reply to the HELP command.
Khi bạn thấy mã này
After sending the HELP command to the SMTP server. The response lists available commands or provides usage details for the command you specified.
Cách khắc phục
No fix needed — this is a normal informational response. Use the provided help text to understand which commands the server supports.
Mô tả
The requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
Khi bạn thấy mã này
When sending to an email address that does not exist on the destination server, or when the server's policy rejects your message (e.g., anti-spam, sender verification failure).
Cách khắc phục
Verify the recipient's email address for typos. If the address is correct, the mailbox may have been deleted or your domain may be blocked — check your sender reputation and SPF/DKIM/DMARC records.
Sự khác biệt chính
214 is a 2xx Positive Completion response, while 550 is a 5xx Permanent Negative response.
SMTP 214: A help message response containing information about the server's supported commands or a specific command's usage. This is a human-readable reply to the HELP command.
SMTP 550: The requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
You encounter 214 when after sending the HELP command to the SMTP server. The response lists available commands or provides usage details for the command you specified.
You encounter 550 when when sending to an email address that does not exist on the destination server, or when the server's policy rejects your message (e.g., anti-spam, sender verification failure).
Khi nào dùng cái nào
For 214 (Help Message): No fix needed — this is a normal informational response. Use the provided help text to understand which commands the server supports. For 550 (Mailbox Not Found): Verify the recipient's email address for typos. If the address is correct, the mailbox may have been deleted or your domain may be blocked — check your sender reputation and SPF/DKIM/DMARC records.