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ProtocolCodes
404
SIP

404 Not Found

The user specified in the Request-URI does not exist at the domain. The server has authoritative information that the user does not exist.

On this page

When You See This Code

When calling a number or SIP address that does not exist on the server. Different from 480 (user exists but is temporarily unavailable).

How to Fix

Verify the SIP URI or phone number. Check if the user is registered on the correct domain. Ensure the domain is correct.

Specification

View RFC / Specification →

Cross-Protocol Equivalents

HTTP 404 Not Found

Comparisons

SIP 404 Not Found vs 604 Does Not Exist Anywhere

Compare With

100 Trying 180 Ringing 181 Call Is Being Forwarded 182 Queued 183 Session Progress 199 Early Dialog Terminated 200 OK 202 Accepted 204 No Notification 300 Multiple Choices 301 Moved Permanently 302 Moved Temporarily

Guides

401 Unauthorized vs 403 Forbidden: When to Use Each Security & Authentication
SIP Response Codes: Understanding VoIP Call Flow Real-Time Protocols
SIP Call Flow: Understanding Session Setup Real-Time Protocols
WebRTC Signaling with SIP and WebSocket Real-Time Protocols
RFC 3261: SIP Protocol Deep Dive Protocol Deep Dives
TLS 1.3: Faster, Simpler, More Secure Protocol Deep Dives

Specifications

RFC 3261 SIP: Session Initiation Protocol

Glossary

Status Code Request Method (HTTP Verb) TLS Handshake Authentication TCP/IP Port Number NAT (Network Address Translation) Socket Request-Response Model RFC (Request for Comments) Connection-Oriented Full-Duplex SRV Record SIP Dialog Signaling SIP Registrar STUN (Session Traversal Utilities for NAT) TURN (Traversal Using Relays around NAT) SDP (Session Description Protocol) SIP INVITE SIP Proxy Server SIP Redirect Server SIP Transaction SIP User Agent SIP Trunk RTP (Real-time Transport Protocol) SRTP (Secure Real-time Transport Protocol) SIP ACK SIP BYE SIP CANCEL SIP OPTIONS SIP SUBSCRIBE/NOTIFY B2BUA (Back-to-Back User Agent) SBC (Session Border Controller) Codec Negotiation SIP Response Classes VoIP (Voice over IP) Presence (SIP) PBX (Private Branch Exchange) MFA (Multi-Factor Authentication) TLS Versions

Frequently Asked Questions

What is SIP 404 Not Found?

The user specified in the Request-URI does not exist at the domain. The server has authoritative information that the user does not exist.

When do you see SIP 404 Not Found?

When calling a number or SIP address that does not exist on the server. Different from 480 (user exists but is temporarily unavailable).

How to fix SIP 404 Not Found?

Verify the SIP URI or phone number. Check if the user is registered on the correct domain. Ensure the domain is correct.