SMTP 252 Cannot Verify User vs 550 Mailbox Not Found
SMTP 252 (Cannot Verify User) is a 2xx Positive Completion response, while 550 (Mailbox Not Found) is a 5xx Permanent Negative response. 252 indicates that the server cannot verify the user but will accept the message and attempt delivery. This is often returned in response to VRFY when the server intentionally hides user information. In contrast, 550 means that the requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
Описание
The server cannot verify the user but will accept the message and attempt delivery. This is often returned in response to VRFY when the server intentionally hides user information.
Когда вы это видите
When using the VRFY command to check if a recipient exists. The server refuses to confirm or deny the address, typically as a spam-prevention measure.
Как исправить
No fix needed — the server will still attempt delivery. If you need to verify addresses, contact the mail administrator or rely on bounce-back messages instead.
Описание
The requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
Когда вы это видите
When sending to an email address that does not exist on the destination server, or when the server's policy rejects your message (e.g., anti-spam, sender verification failure).
Как исправить
Verify the recipient's email address for typos. If the address is correct, the mailbox may have been deleted or your domain may be blocked — check your sender reputation and SPF/DKIM/DMARC records.
Ключевые различия
252 is a 2xx Positive Completion response, while 550 is a 5xx Permanent Negative response.
SMTP 252: The server cannot verify the user but will accept the message and attempt delivery. This is often returned in response to VRFY when the server intentionally hides user information.
SMTP 550: The requested action was not taken because the mailbox does not exist or the recipient address is rejected by policy. This is a permanent failure indicating the address is invalid or blocked.
You encounter 252 when when using the VRFY command to check if a recipient exists. The server refuses to confirm or deny the address, typically as a spam-prevention measure.
You encounter 550 when when sending to an email address that does not exist on the destination server, or when the server's policy rejects your message (e.g., anti-spam, sender verification failure).
Когда что использовать
For 252 (Cannot Verify User): No fix needed — the server will still attempt delivery. If you need to verify addresses, contact the mail administrator or rely on bounce-back messages instead. For 550 (Mailbox Not Found): Verify the recipient's email address for typos. If the address is correct, the mailbox may have been deleted or your domain may be blocked — check your sender reputation and SPF/DKIM/DMARC records.